About phone management

General information on Genesys Cloud phone support.

• Genesys Cloud EOL position statement on 3rd party managed phones
• Phone FAQs
• Phone addresses
• E.164 overview

Genesys Cloud supports four categories of phones: Managed, Unmanaged, Remote, and WebRTC. Investigate and compare the phones that Genesys Cloud supports.

• Phones overview
• Phone category comparison matrix
• Managed phones and models matrix

Genesys Cloud provides you with special features to make it easier for you to manage phones.

• Get details in the phone information panel
• Phone redundancy
• Inherited settings

Genesys Cloud provides support for managed and unmanaged phones and configuration consists of two steps.

• Phone configuration overview
• About managed phone configuration
• About unmanaged phone configuration
• Choose a hostname format for VVX phones
• Configure HTTP Enabled Location Delivery (HELD) for E911
• View telephony resource limits

Genesys Cloud provides you with special features to make it easier for you to perform phone management operations.

• Migrate base settings
• Track base settings usage
• Import phones
• Enable standalone features
• Configure line keys for a standalone phone
• Filter and sort information in phone management
• Customize the columns on the phone management tabs
• Add an analog fax machine to the Genesys Cloud telephony system

Provisioning phones in Genesys Cloud is designed to simplify the configuration of phones by directing a phone to a source of device configuration settings.

• Use the Genesys Cloud provisioning service for phone configuration
• Enable DHCP and DNS on your server for phone provisioning
• Enable DHCP on the phone to discover the phone settings from the Edge
• Manually configure the provisioning information for the Polycom SoundPoint IP phone
• Manually configure the provisioning information on the Polycom VVX phone
• Polycom Zero Touch Provisioning requirements
• Provision phones for Genesys Cloud Voice
• Provision phones for BYOC Cloud