Genesys Cloud - web/mobile messaging and messenger apps tag

List of the Genesys Cloud release notes that include the web/mobile messaging and messenger apps release notes tag.

Communicate

TCP transport protocol for BYOC Cloud trunks

Contact center

Performance Dashboards
Queue query enhancement in Analytics API
Configure multiple ACD messaging integrations per channel
Change the default country code for phone numbers
Improved fax support for external contacts

Deprecations

Genesys Cloud Bridge integrations deprecation FAQs

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Platform

Introducing access control for select regions

Communicate

Genesys Cloud Voice in Germany

Contact center

Message delivery status notifications

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Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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