Contact center

Add quick replies to Genesys Dialog Engine Bot Flows

Administrators and contact center managers can now add quick replies to Genesys Dialog Engine Bot Flows for web messaging. Quick replies allow customers to select from simple, guided answers to direct messages during bot interactions, enhancing the customer’s automated experience and more expediently resolving problems. For more information, see Set up user input for a bot flow. This feature requires one of the following subscriptions: Genesys Cloud User 2 or Genesys Cloud User 3.

Spanish sentiment analysis support for digital interactions

Sentiment analysis is now available for United States and Latin American Spanish (es-US) and Spain Spanish (es-ES) in digital interactions. For more information, see About sentiment analysis. This feature requires the following subscription: Genesys Cloud User 3.


Developer Center content change log

Developers can now access the Developer Center content change log to learn about updates to published content in the Developer Center. Filter by page title, change type, change date, or link in the change log’s tabulated format. For more information, see Changelog in the Developer Center. This feature has no restriction by user or required user to access.