Set topic and program permissions

Programs, topics, and phrases enable you to gather information that reveals cause and effect relationships that affect performance and business outcomes. The ability to generate programs, topics, and phrases is dependent on permissions, licensing, and language.

Licensing

Permissions

When topics and programs are not available, you must assign the following permissions to the default Master Admin role.

This permission Allows these actions

Speech & Text Analytics > Program View

View an existing program.

Speech & Text Analytics > Program > Add

Add a new program.

Speech & Text Analytics > Program > Delete

Delete an existing program.

Speech & Text Analytics > Program > Edit

Edit an existing program.

Speech & Text Analytics > Program > Publish

Publish a program.

Speech & Text Analytics > Topic > View

View an existing topic.

Speech & Text Analytics > Topic > Add

Add a new topic.

Speech & Text Analytics > Topic > Delete

Delete and existing topic.

Speech & Text Analytics > Topic > Edit

Edit an existing topic.

Speech & Text Analytics > Topic > Publish

Publish a topic.

For more information, see: 

For a complete list of default roles and permissions, see Products, roles, and permissions list.

    Languages

    Programs, topics, and phrases are not available in all Genesys Cloud supported languages. For more information, see Genesys Cloud supported languages.