Series: Set up groups

Create a group

  • Directory > Group Add permission

If you have a non-admin role with Group permissions, see Create groups (non-admins).

You can create membership rules based on profile data like department or skill. To create a membership rule based on profile data, make sure that your users have the appropriate data in their profiles. For more information, see Group membership rules.

  1. Click Admin.
  2. Under Directory, click Groups.
  3. Click Add Group.
  4. In the Name box, type the name as you want it to appear in profiles and search results.
  5. From the Type list, select one of the following:
    • Official: The group is work-related.
    • Social: The group is not work-related.
  6. From the Visibility list, select who can find the group:
    • Public: Anyone can find the group. 
    • Members Only: Only members of the group can find the group.
      Note: An owner is a member of a group that they own and can find the group.
    • Owners Only: Only owners of the group can find the group.
  7. Click Save.

  • Groups and chat rooms are similar, but they are not the same.
  • When you create a group, Genesys Cloud simultaneously creates an associated chat room with the same name.
  • When you delete a group, Genesys Cloud does not delete the associated chat room. Instead, it places the associated chat room in Recently Closed.
  • You cannot delete a Genesys Cloud chat room. Recently Closed always lists the last 20 items you closed.
  • A user can be a member of up to 100 official and 100 social groups.
  • Genesys recommends that you limit the number of groups per org to 500.

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