Series: Set up groups

Create a group

  • admin role

If you have a non-admin role with Group permissions, see Create groups (non-admins).

To create a membership rule based on profile data (department or skill, for example), make sure your users have the appropriate data in their profiles. For more information, see Group membership rules.

  1. Click Admin.
  2. Under Directory, click Groups.
  3. Click Add Group.
  4. In the Name box, the name as it will appear in profiles and search results.
  5. In the Type list, select one of the following:
    • Distribution Group The group is used with the Microsoft Exchange Connector. When the membership of this group changes in PureCloud, the corresponding Exchange distribution list is automatically updated. 
    • Official — The group is work-related (people on the same project team, people with the same skill).
    • Social — The group is not work-related (people who play ping pong, people participating in the same charity event).
  6. In the Visibility list, select who should see the group:
    • Public — Any PureCloud user  
    • Members Only — Only members of the group  
    • Owners Only — Only owners of the group  
  7. Click Save.


Groups and chat rooms are similar, but they are not the same.

When you create a group, PureCloud simultaneously creates an associated chat room with the same name.

When you delete a group, PureCloud does not delete the associated chat room. Instead, it places the associated chat room in Recently Closed.

You cannot delete a PureCloud chat room. Recently Closed always lists the last 20 items you closed.

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