Groups overview

Genesys Cloud groups organize people with similar traits. For example, users that share common skills, relationships, locations, or other information maintained in Genesys Cloud.

Groups can be work-related—or social. You can create groups for anything. Examples of groups include the following:

  • Subject Matter Experts (SMEs): You could have SMEs use groups so that they can let others in the organization know the most up-to-date information.
  • Projects: You could have groups related to projects so that the entire project team can remain abreast of updates related to specific projects.
  • Locations: Groups can make sure that everyone in a specific place knows that there is free food in the break room.
  • Social reasons: Want to find people to go rock climbing with this weekend? With groups, you can create a specific rock climbers’ group, and others with that interest can join it.

When someone adds you to a group, you can use the chat feature to chat with specific members of the group or everyone at once. Or you can just monitor a group, to stay informed.

To find a group, browse the groups, in the directory. Or search for a specific group by name.

Groups have profile pages, just like people. Group profile pages allow you to see who is a member of the group. You can make the group a favorite or just start a group chat.