About calls

Select the phone that you want to use. The Genesys Cloud WebRTC phone allows you to use the desktop or browser app as your phone. 

• Select a phone
• Select the Genesys Cloud WebRTC phone

Answer or decline an incoming call, or start a new call. 

• Receive calls
• Make a call

Mute your phone so that others cannot hear you but you can still hear them. Place a call on hold so that you cannot hear others and they cannot hear you. 

• Mute your phone
• Place a call on hold

Talk with multiple people at once. Start a call with more than two people, or add another person to a call already in progress. Transfer a call to someone else with blind or consult transfer. Join or moderate an auto-conference. 

• Make a conference call
• Add a participant to a call
• Transfer a call
• Join an auto-conference
• Moderate auto-conferences

Forward your incoming calls to the number of your choice. Record your conversation and refer to it later. Enter numbers, like an account number, during a call.

• Forward incoming calls
• Record a call
• Enter numbers during a call

Send a file saved on your computer as a fax.  

• Send a fax

If you are not available, send calls to voicemail. 

• About voicemail

The unified inbox puts your voicemails, faxes, and recordings all in one place. From the inbox, you take many actions. If you are a quality evaluator, interaction evaluations assigned to you also appear in your inbox.

• Listen to recordings
• View faxes
• View evaluation from the inbox