Calls panel

The Calls panel allows you to make calls to other users in your organization or to numbers outside your organization. You can also view call history, listen to voicemail, and select your phone. 

For more information about calls related to queues, see Voice interactions for agents overview.

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Call History
Phone Details
Outbound calls
Inbound calls
Inbound group call
Outbound group call
Conference calls
Call back buttons
Start a new call
Video Chat
Active Calls
More History
Send a fax
Help icon
More Options menu for calls

Related tasks

  • Select a phone: Select a phone to make and receive calls after logging on, or select a different phone at any time.
  • Make a call: Call other users in your organization or numbers outside your organization.
  • Receive calls: Answer incoming calls.
  • Forward incoming calls: Send incoming calls to a phone number of your choice.
  • Send a fax: Send files on your computer as a fax.