Prerequisites
  • Conversation > One Number Fax > Receive permission 
  • General> Content Management User permission

View the faxes that you have received in your inbox. You can also view received faxes in your workspace in Documents. There, you can share faxes with other users and organize them with tags, or you can delete them.

Note: Your fax number is the same as your main Genesys Cloud number that others use to call you. If you do not have a phone number set up in Genesys Cloud, contact your administrator. 

To view faxes sent to you in the inbox:

  1. On the sidebar, click Inbox .
  2. Click Faxes. Send fax iconA thumbnail with the sender’s information appears for each fax. 
  3. To see a preview of the fax in a separate window or tab in your browser, select the fax. In addition to showing the fax, selecting it changes its status to read and clears the notification. 
  4. To do more with the fax, click More  
    • Mark the fax as unread or read.
    • Download the fax.
    • Share the fax.
    • Rename the fax.
    • Delete the fax.