Contact center agents home
Complete the agent training, log in, configure your settings, and learn about the agent dashboard.
Interact with your customers using calls and web chats, enter after call work information, and learn how to disposition interactions with wrap-up codes.
Learn about the Genesys Cloud for Salesforce, Genesys Cloud for Zendesk, Genesys Cloud for Chrome, and Genesys Cloud for Firefox.
Workforce management for agents
View your schedule, submit and manage time off requests, access time off notifications, and view out of adherence notifications.
Performance management for agents
Accessing learning and development modules, evaluation feedback, and gamification. View your scorecard, peer performance, leaderboards, and schedule for the day.