Contact center agents home

Get started
Complete the agent training, log in, configure your settings, and learn about the agent dashboard.
Interactions
Interact with your customers using calls and web chats, enter after call work information, and learn how to disposition interactions with wrap-up codes.
Embedded clients
Learn about the PureCloud for Salesforce, PureCloud for Zendesk, PureCloud for Chrome, and PureCloud for Firefox.
Workforce management for agents
View your schedule, submit and manage time off requests, access time off notifications, and view out of adherence notifications.