Troubleshoot the Genesys Cloud WebRTC phone
If your computer and system meet all the Genesys Cloud requirements and you have issues with the Genesys Cloud WebRTC phone, then test your settings and check the following information.
- The Genesys Cloud WebRTC phone only works in the desktop app or in the Chrome, Firefox, and Microsoft Edge Chromium browsers for the web app.
- Check that you have selected the correct phone. Contact your IT department or administrator if you do not have a Genesys Cloud WebRTC phone or do not know which phone to select.
- In the Calls panel, click the Settings tab.
Wait for diagnostic tests to run.
- If the test indicates any issues, then see the next section for solutions.
Common issues and solutions
|For issues with...||Try this...|
|Placing or receiving calls||
If these solutions do not work, then contact your IT department.