About workforce management for agents

You can access your schedule from the agent dashboard. Here, you can view scheduling, out-of-adherence notifications, and submit and manage time-off requests.

Access your schedule

Manage time off

Submit and manage time-off requests and view approved and pending requests. Also view time-off notifications in your inbox.

Work with shift trades

Genesys Tempo for mobile schedule management

The mobile application for workforce management that allows you to manage your work schedule from your personal device.