About workforce management for agents
You can access your schedule from the agent dashboard. Here, you can view scheduling, out-of-adherence notifications, and submit and manage time-off requests.
Access your schedule
Access your schedule from the agent dashboard or the agent activity view and view schedules by week, month, or year. View details about out of adherence notifications.
- View the agent schedule
- Agent activity view
- My Schedule view
- View out of adherence notifications
- About reports, views, and dashboards
- Add your workforce management schedule to an external calendar
- Mobile apps for workforce management schedules
- FAQs: Android mobile app for workforce management schedules
- FAQs: iOS mobile app for workforce management schedules
Manage time off
Submit and manage time-off requests and view approved and pending requests. Also view time-off notifications in your inbox.
View an agent’s schedule
Agents can access their schedules from the agent dashboard, create and view time-off requests, and see if they are out of adherence to the schedule.
Work with shift trades
Create, post, accept, and manage shift trades. View shift trade status in your inbox.
Use adherence explanation to submit adherence explanation requests.
Genesys Tempo for mobile schedule management
The mobile application for workforce management that allows you to manage your work schedule from your personal device.