Drop a shift for someone else to pick up

You can drop a shift and make it available for another agent to pick up.

Drop a trade

To drop a trade, perform the following steps:

1. Access your schedule:
   1. To access your schedule from the agent activity view, click Activity > Schedule tab.
   2. To access your schedule from the agent dashboard:
      1. Click Performance > Workspace > My Performance. 
      2. Click the Schedule tab. 
2. If you open your schedule from the Activity > Schedule tab, then to see the most current data, click Refresh . This view does not update automatically. 
3. Select the week that contains the shift you want to trade.
4. Click Shift Trades . The My Trades panel opens.
5. Click the arrow next to New Trade and click Drop.
6. Do one of the following:
   • Click Drop above the shift in your schedule view.
   • Click Open next to the shift you want to drop.
7. Click Request Drop.

The trade appears in the Pending section of your My Trades panel until it is approved.