This article describes all releases of the web services data actions integration.

March 25, 2024

• Asia Pacific (Osaka), EMEA (Zurich), and Middle East (UAE) regions

  Administrators can now use a mTLS certificate associated with the location of a Genesys Cloud organization in Osaka, Zurich, or UAE: mTLS support for data actions.

February 21, 2024

• Velocity macros to escape JSON’s reserved characters

  Administrators can now use the esc.jsonEncode and esc.jsonDecode to escape JSON’s reserved characters in the output: Velocity macros and URI (URL) form encoding for data actions.

December 20, 2023

• Leveraging Digicert as the certificate authority in the mTLS process
  

  Administrators can now configure web services data actions to utilize a client certificate signed by Digicert as the certificate authority in the mTLS process: Add a data actions integration and Is the mutual TLS (mTLS) certificate publicly trusted?.
  

August 9, 2023

• Limitation for JSON objects depth
  

  Genesys Cloud now limits the depth of JSON objects to 50 levels within data action requests and responses. This limitation helps to maintain the performance of the data action service: Add configuration to custom actions for integrations and Request configuration for data actions.

April 5, 2023

• Data actions performance summary view
  

  Administrators can now visualize the performance and failure rates of data actions: Data Actions Performance Summary view, Data Actions Performance Detail view and Data actions integration performance analysis.

March 22, 2022

• Improved error processing for non-JSON responses
  

  Added documentation for errors that can occur when non-JSON type is used as Accept header: Data action returns a 400 error, Data action fails during testing and Add configuration to custom action integrations. 

January 19, 2022

• Delete data actions support
  

  Administrators can now select the HTTP DELETE method to remove data from the integrated service: Add configuration to custom actions for integrations.

April 14, 2021

• Asia Pacific (Mumbai) region

  Administrators can now use a mTLS certificate associated with the location of a Genesys Cloud organization in Mumbai: mTLS support for data actions.

February 24, 2021

• Velocity macro for dynamic keys

  Administrators can now use the successTemplateUtils.moveKeysIntoArrayOfObjects macro to convert data into a format that is compatible with Architect: Velocity macros.

February 10, 2021

• Trusted root certificates

  Added FAQ about list of trusted root certificates for web services data actions: Which root certificates are trusted for web services data actions?. 

January 20, 2021

• Certificate errors

  Added documentation about certificate errors when testing web services data actions: Data action fails during testing.

July 29, 2020

• TLS 1.1 protocol deprecation removal

  On July 29, 2020, Genesys ended the ability to connect to Genesys Cloud with the TLS 1.1 protocol. Data actions can still connect to REST endpoints with the TLS 1.1 and TLS 1.3 endpoints: Deprecation: TLS 1.1 protocol.

May 13, 2020

• TLS 1.1 protocol deprecation

  On July 29, 2020, Genesys will remove the ability to connect to Genesys Cloud with the TLS 1.1 protocol: Deprecation: TLS 1.1 protocol.

April 29, 2020

• Americas (Canada), Asia Pacific (Seoul), and EMEA (London) regions

  Administrators can now use a mTLS certificate associated with the location of a Genesys Cloud organization in Canada, Seoul, or London: mTLS support for data actions.

April 1, 2020

• TLS 1.0 protocol deprecation removal

  On April 1, 2020, Genesys ended support of the TLS 1.0 protocol for data actions: Deprecation: TLS 1.0 for data actions.

March 18, 2020

• Escaping strings in data actions

  Updated documentation to clarify the use of various escaping methods: Velocity macros for data actions, Request configuration for data actions, How to use the User Defined credential type, and How to use the User Defined (OAuth) credential type.

February 19, 2020

• TLS 1.0 protocol deprecation

  On April 1, 2020, Genesys will no longer support the TLS 1.0 protocol for data actions: Deprecation: TLS 1.0 for data actions.

October 30, 2019

• mTLS authentication

  The data actions service now supports the use of mTLS authentication for increased security: mTLS support and Security.

October 16, 2019

• IP addresses for outbound data action traffic

  Administrators can now retrieve and add IP addresses to allowlists: IP addresses for the firewall allowlist.

August 7, 2019

• Action contracts interface updated

  Administrators can now configure input and output contracts for actions through a simple user interface: Add contracts to custom actions for integrations.

February 27, 2019

• Error codes in data action responses

  Added documentation about error codes in data action responses during testing: Data action fails during testing.

November 21, 2018

• Action configuration interface updated

  Administrators can now configure requests for actions through a simple user interface: Add configuration to custom actions for integrations.

August 29, 2018

• Translation map defaults

  Data actions are now configurable with translation map defaults: Response configuration for data actions.

April 18, 2018

• Import or export data actions

  Data actions can now be reused across Genesys Cloud organizations by exporting contracts and configuration from one data action for import into another data action: Import or export a data action. 

January 10, 2018

• Transfer encoding

  Added documentation about custom actions failing due to transfer encoding: Custom action fails for unexpected reason.

• HTTPS endpoint for web service

  Updated documentation about required port: Requirements.

• Velocity macros

  Updated documentation about the successTemplateUtils.firstFromArray macro: Velocity macros.

January 3, 2018

• Content list

  Added list of all relevant content for the integration: Content list.

December 13, 2017

• Credential types

  The integration now supports different credential types and authentication workflows for your web service: Credential types.

• Velocity macros

  Added documentation about Velocity macros that you can use in templates for data actions: Velocity macros.

September 20, 2017

• Initial release of the web services data actions integration.

  The web services data actions integration allows you to create custom actions that you can then use throughout Genesys Cloud to interface with JSON-based web services. If you currently use the web services data dip connector that runs on the Genesys Cloud Bridge Server, consider switching to this new integration that runs as a Genesys Cloud service: web services data actions integration.