Note: This article applies to the web services data actions integration.

The web services data actions integration allows you to use the following credential types to authenticate your web service. You can select these credential types when you add the integration.

Warning: Do not change a credential type after you configure the integration and publish actions. Changing the credential type could break any actions that are in use. To migrate an active integration to a new credential type, contact Genesys Cloud Customer Care. 

Basic Auth

The Basic Auth credential type uses a user name and password (optional) for your web service. The integration then sends the Basic authentication header with every action request.

User Defined

The User Defined credential type uses fields and values that you add for your credential information. You then use this credential information in the requests for custom actions that you create. The integration sends the configured authentication properties with every action request. For more information, see How to use the User Defined credential type.

User Defined (OAuth)

The User Defined (OAuth) credential type uses fields and values that you add for your credential information. This credential type follows an OAuth-like model of authentication. The integration only sends this credential information once to your authorization endpoint to receive an authentication response from your web service. You then use the fields from the authentication response in the requests for custom action that you create. For more information, see How to use the User Defined (OAuth) credential type and Workflow for the User Defined (OAuth) credential type.

For more information, see Add a data actions integration.

For more information about the integration, see About the web services data actions integration.