Release notes for the web services data actions integration
This article describes all releases of the web services data actions integration.
August 9, 2023
- Limitation for JSON objects depth
Genesys Cloud now limits the depth of JSON objects to 50 levels within data action requests and responses. This limitation helps to maintain the performance of the data action service: Add configuration to custom actions for integrations and Request configuration for data actions.
April 5, 2023
- Data actions performance summary view
Administrators can now visualize the performance and failure rates of data actions: Data Actions Performance Summary view, Data Actions Performance Detail view and Data actions integration performance analysis.
March 22, 2022
- Improved error processing for non-JSON responses
Added documentation for errors that can occur when non-JSON type is used as Accept header: Data action returns a 400 error, Data action fails during testing and Add configuration to custom action integrations.
January 19, 2022
- Delete data actions support
Administrators can now select the HTTP DELETE method to remove data from the integrated service: Add configuration to custom actions for integrations.
April 14, 2021
- Asia Pacific (Mumbai) region
Administrators can now use a mTLS certificate associated with the location of a Genesys Cloud organization in Mumbai: mTLS support for data actions.
February 24, 2021
- Velocity macro for dynamic keys
Administrators can now use the successTemplateUtils.moveKeysIntoArrayOfObjects macro to convert data into a format that is compatible with Architect: Velocity macros.
February 10, 2021
- Trusted root certificates
Added FAQ about list of trusted root certificates for web services data actions: Which root certificates are trusted for web services data actions?.
January 20, 2021
- Certificate errors
Added documentation about certificate errors when testing web services data actions: Data action fails during testing.
July 29, 2020
- TLS 1.1 protocol deprecation removal
On July 29, 2020, Genesys ended the ability to connect to Genesys Cloud with the TLS 1.1 protocol. Data actions can still connect to REST endpoints with the TLS 1.1 and TLS 1.3 endpoints: Deprecation: TLS 1.1 protocol.
May 13, 2020
- TLS 1.1 protocol deprecation
On July 29, 2020, Genesys will remove the ability to connect to Genesys Cloud with the TLS 1.1 protocol: Deprecation: TLS 1.1 protocol.
April 29, 2020
- Americas (Canada), Asia Pacific (Seoul), and EMEA (London) regions
Administrators can now use a mTLS certificate associated with the location of a Genesys Cloud organization in Canada, Seoul, or London: mTLS support for data actions.
April 1, 2020
- TLS 1.0 protocol deprecation removal
On April 1, 2020, Genesys ended support of the TLS 1.0 protocol for data actions: Deprecation: TLS 1.0 for data actions.
March 18, 2020
- Escaping strings in data actions
Updated documentation to clarify the use of various escaping methods: Velocity macros for data actions, Request configuration for data actions, How to use the User Defined credential type, and How to use the User Defined (OAuth) credential type.
February 19, 2020
- TLS 1.0 protocol deprecation
On April 1, 2020, Genesys will no longer support the TLS 1.0 protocol for data actions: Deprecation: TLS 1.0 for data actions.
October 30, 2019
- mTLS authentication
October 16, 2019
- IP addresses for outbound data action traffic
Administrators can now retrieve and add IP addresses to allowlists: IP addresses for the firewall allowlist.
August 7, 2019
- Action contracts interface updated
Administrators can now configure input and output contracts for actions through a simple user interface: Add contracts to custom actions for integrations.
February 27, 2019
- Error codes in data action responses
Added documentation about error codes in data action responses during testing: Data action fails during testing.
November 21, 2018
- Action configuration interface updated
Administrators can now configure requests for actions through a simple user interface: Add configuration to custom actions for integrations.
August 29, 2018
- Translation map defaults
Data actions are now configurable with translation map defaults: Response configuration for data actions.
April 18, 2018
- Import or export data actions
Data actions can now be reused across Genesys Cloud organizations by exporting contracts and configuration from one data action for import into another data action: Import or export a data action.
January 10, 2018
- Transfer encoding
Added documentation about custom actions failing due to transfer encoding: Custom action fails for unexpected reason.
- HTTPS endpoint for web service
Updated documentation about required port: Requirements.
- Velocity macros
Updated documentation about the successTemplateUtils.firstFromArray macro: Velocity macros.
January 3, 2018
- Content list
Added list of all relevant content for the integration: Content list.
December 13, 2017
- Credential types
The integration now supports different credential types and authentication workflows for your web service: Credential types.
- Velocity macros
Added documentation about Velocity macros that you can use in templates for data actions: Velocity macros.
September 20, 2017
- Initial release of the web services data actions integration.
The web services data actions integration allows you to create custom actions that you can then use throughout Genesys Cloud to interface with JSON-based web services. If you currently use the web services data dip connector that runs on the Genesys Cloud Bridge Server, consider switching to this new integration that runs as a Genesys Cloud service: web services data actions integration.