About sites


A site is the home of a set of phones. The site defines the call classification rules and outbound routing rules as well as the telephony properties for dialing. 

Site information

Learn more about sites.


Create a site

Creating a site is different for each of Genesys Cloud’s telephony connection options 


General configuration

When you create a site and are using WebRTC, you can enable the Geo-Lookup TURN feature.


Number plans

Genesys Cloud automatically provides default number plans; however, you can create a custom number plan.


Outbound routes

Genesys Cloud automatically creates default outbound routes. You can also create new outbound routes or modify existing ones.


Simulate calls

Genesys Cloud provides a tool for telephony admins to test that a site is correctly configured to dial numbers and SIP addresses.