The Global Media Fabric feature allows you to configure your Genesys Cloud organization to use any Genesys Cloud media region anywhere in the world for real-time media streams to and from clients and carriers.

General

Learn more about Global Media Fabric.

Sites

To begin configuring the Global Media Fabric feature, you add and prioritize media regions on the Sites page.

Trunks

To continue configuring the Global Media Fabric feature, you associate a site with a trunk.

Testing

Test your Global Media Fabric configuration with the Simulate call feature.