Remote site settings for Genesys Cloud for Salesforce

Note: This article applies to Genesys Cloud for Salesforce.

When you install the Genesys Cloud for Salesforce managed package, accept the default values for remote site settings. Post-installation, you can remove the remote site settings that are not required for your region. The following table shows the remote site settings that are required for different functionalities in different AWS regions.

 

AWS region AWS region name Voice transcript SDK Call center settings
US East (N. Virginia) us-east-1

AWS_S3_Use1

AWS_S3_Use1_standard

PureCloudLogin

PureCloud
US East 2 (Ohio) us-east-2

AWS_S3_FEDRAMP

AWS_S3_FEDRAMP_standard

GenesysCloudLoginUSGov

GenesysCloudUSGov
US West (Oregon) us-west-2

AWS_S3_Usw2

AWS_S3_Usw2_standard

PureCloudLoginUSW2

PureCloudUSW2
Canada (Canada Central) ca-central-1

AWS_S3_Cac1

AWS_S3_Cac1_standard

PureCloudLoginCAC1

PureCloudCAC1
South America (Sao Paulo) sa-east-1

AWS_S3_Sae1

AWS_S3_Sae1_standard

PureCloudLoginSAE1

PureCloudSAE1
EU (Frankfurt) eu-central-1

AWS_S3_Euc1

AWS_S3_Euc1_standard

PureCloudLoginDE

PureCloudDE
EU (Ireland) eu-west-1

AWS_S3_Euw1

AWS_S3_Euw1_standard

PureCloudIE

PureCloudLoginIE
EU (London) eu-west-2

AWS_S3_Euw2

AWS_S3_Euw2_standard

PureCloudLoginEUW2

PureCloudEUW2

Asia Pacific (Mumbai)

 ap-south-1

AWS_S3_Aps1

AWS_S3_Aps1_standard

PureCloudLoginAPS1

PureCloudAPS1
Asia Pacific (Seoul) ap-northeast-2

AWS_S3_Apne2

AWS_S3_Apne2_standard

PureCloudLoginAPNE2

PureCloudAPNE2
Asia Pacific (Sydney) ap-southeast-2

AWS_S3_Apse2

AWS_S3_Apse2_standard

PureCloudLoginAU

PureCloudAU
Asia Pacific (Tokyo) ap-northeast-1

AWS_S3_Apne1

AWS_S3_Apne1_standard

PureCloudLoginJP

PureCloudJP

For more information about the integration, see About Genesys Cloud for Salesforce.