About scripting

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Learn how agents use scripts, and then learn about the tasks you perform as a script designer, the types of scripts you can create, and the pages where you manage scripts.

Manage scripts

Create, save, and edit scripts.

Manage script pages

Compose the narrative, layout, and navigation options that agents use on calls.

Manage script settings

Configure global settings that affect how the script can be used.

Script examples

Manage script variables

Manage the variables that store information that agents collect or update.

Manage script actions

Invoke actions when the script or a page is displayed. Or, trigger an action when a component is clicked or when its value changes.

Manage script components