About scripting


Script designers create instructions, called scripts, to help agents process interactions. 

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Learn how agents use scripts. Learn about the tasks you perform as a script designer, the types of scripts you can create, and the pages where you manage scripts.


Manage scripts

Create, save, and edit scripts.


Manage script pages


Manage script settings

Configure global settings that affect how you can use the script.


Script examples


Manage script variables

Manage the variables that store information that agents collect or update.


Manage script actions

Invoke actions when the script or a page appears. Or trigger an action when a component is clicked or when its value changes.


Manage script components