Script designers create instructions, called scripts, to help agents process interactions.
Learn how agents use scripts. Learn about the tasks you perform as a script designer, the types of scripts you can create, and the pages where you manage scripts.
Create, save, and edit scripts.
Manage script pages
Compose the narrative, layout, and navigation options that agents use on calls.
Manage script settings
Configure global settings that affect how you can use the script.
Use these examples to find ideas for your own scripts.
Manage script variables
Manage the variables that store information that agents collect or update.
Manage script actions
Invoke actions when the script or a page appears. Or trigger an action when a component is clicked or when its value changes.
Manage script components
Add visual controls, called components, to script pages.