WebRTC phone connectivity issues


Note: This article applies to PureCloud Embeddable Framework, PureCloud for Salesforce, and PureCloud for Zendesk.

The following scenarios are known to cause connectivity issues with WebRTC phones:

  • You changed the Pop WebRTC Phone window setting while you were on the phone.
  • You are using the client in more than one browser tab or window.
  • You refreshed the client window.
  • You navigated to another browser page.

If you anticipate encountering these scenarios often, then change your Pop WebRTC Phone window setting in the client.


  1. Click Menu > More .
  2. Click Settings.
  3. Click WebRTC.
  4. Select Pop WebRTC Phone window.WebRTC Settings window

A WebRTC Phone window opens and the client maintains phone connectivity.


    For more information about the integrations, see About PureCloud Embeddable Framework, About PureCloud for Salesforce, and About PureCloud for Zendesk.