WebRTC phone trunk settings

When you configure a phone trunk for WebRTC phones, you’ll need to configure several basic settings. Depending on your requirements, you may also need to configure some of the more advanced settings. This reference describes all the settings that you’ll find on the Create/Edit Phone Trunk page for WebRTC phones.

Setting	Description
Phone Trunk Name	Use this field to assign the phone trunk a descriptive name.
Type	Use this drop down to select WebRTC as the phone trunk type.
Trunk State	Use this switch to change the operational state of the phone trunk. The default setting is In-Service.

Setting

Description

Phone Trunk Name

Use this field to assign the phone trunk a descriptive name.

Type

Use this drop down to select WebRTC as the phone trunk type.

Trunk State

Use this switch to change the operational state of the phone trunk.

The default setting is In-Service.

Connection Configuration

General

Setting	Description
Language	Use this drop-down to choose the language that you want to use for all calls that come in on this trunk. Note: This language can be overridden by settings in Architect.

Setting

Description

Language

Use this drop-down to choose the language that you want to use for all calls that come in on this trunk.

Note: This language can be overridden by settings in Architect.

Calls

Setting	Description
Max Call Rate	Use this field to specify the average number of calls per time period that are allowed on this trunk. This rate applies to both inbound and outbound calls. You can specify this number as a decimal or a fraction. For example: 40/5s: 40 calls/5 seconds 3.5/2m: 3.5 calls/2 minutes 2.5/1h: 2.5 calls/1 hour
Max Dial Timeout	Use this field to specify the maximum number of seconds for a delay before an outgoing call attempt is aborted. Note: While you can choose any value for the Max Dial Timeout on a WebRTC trunk, the WebRTC client will timeout at 300 seconds.

Setting

Description

Max Call Rate

Use this field to specify the average number of calls per time period that are allowed on this trunk. This rate applies to both inbound and outbound calls.

You can specify this number as a decimal or a fraction. For example:

40/5s: 40 calls/5 seconds
3.5/2m: 3.5 calls/2 minutes
2.5/1h: 2.5 calls/1 hour

Max Dial Timeout

Use this field to specify the maximum number of seconds for a delay before an outgoing call attempt is aborted.

Note: While you can choose any value for the Max Dial Timeout on a WebRTC trunk, the WebRTC client will timeout at 300 seconds.

Transport

Setting	Description
Transport DSCP Value	Use this drop-down to choose the Differentiated Services Code Point (DSCP) value of Quality of Service (QoS) for RTP and RTCP packets. The system places this value in the upper 6 bits of the TOS (Type Of Service) field. The TOS field is in the IP header of every RTP and RTCP packet. The range of values available is 00 (0,000000) through 3F (63, 111111).
Retryable Reason Codes	Use the field to enter a list of valid SIP reason codes. If an outbound call that is made on this line returns one of the SIP reason codes in this list, then that call is retried on the next line. You can specify individual reason codes or ranges of reason codes, separated by commas. By default, Genesys Cloud automatically enters a list of the most common retryable codes in the Retryable Reason Codes field. The default code list: 500-599
Retryable Cause Codes	Use this field to enter a list of valid Q.850 cause codes. If an outbound call that is made on this line returns one of the Q.850 cause codes in this list, then that call is retried on the next line. You can specify individual reason codes or ranges of reason codes, separated by commas. By default, Genesys Cloud automatically enters a list of the most common retryable codes in the Retryable Cause Codes field. The default code list: 1-5,25,27,28,31,34,38,41,42,44,46,62,63,79,91,96,97,99,100,103

Setting

Description

Transport DSCP Value

Use this drop-down to choose the Differentiated Services Code Point (DSCP) value of Quality of Service (QoS) for RTP and RTCP packets.

The system places this value in the upper 6 bits of the TOS (Type Of Service) field. The TOS field is in the IP header of every RTP and RTCP packet. The range of values available is 00 (0,000000) through 3F (63, 111111).

Retryable Reason Codes

Use the field to enter a list of valid SIP reason codes. If an outbound call that is made on this line returns one of the SIP reason codes in this list, then that call is retried on the next line.

You can specify individual reason codes or ranges of reason codes, separated by commas.

By default, Genesys Cloud automatically enters a list of the most common retryable codes in the Retryable Reason Codes field.

The default code list: 500-599

Retryable Cause Codes

Use this field to enter a list of valid Q.850 cause codes. If an outbound call that is made on this line returns one of the Q.850 cause codes in this list, then that call is retried on the next line.

You can specify individual reason codes or ranges of reason codes, separated by commas.

By default, Genesys Cloud automatically enters a list of the most common retryable codes in the Retryable Cause Codes field.

The default code list:

1-5,25,27,28,31,34,38,41,42,44,46,62,63,79,91,96,97,99,100,103

TCP Settings

Setting	Description
TCP Connection Timeout	Use this field to specify the number of seconds to delay before marking the TCP Connection to the remote IP address as failed and marking the port as unreachable.
TCP Connection Idle Timeout	Use this field to specify the number of seconds that a TCP connection can remain idle before being automatically closed.

Media

Setting	Description
DSCP Value	Use this drop-down to choose the Differentiated Services Code Point (DSCP) value of Quality of Service (QoS) for RTP and RTCP packets. The system places this value in the upper 6 bits of the TOS (Type Of Service) field. The TOS field is in the IP header of every RTP and RTCP packet. The range of values available is 00 (0,000000) through 3F (63, 111111). The default value is 2E (46 101110) EF.
Media Method	Use this drop-down to choose the method that you want to use to offer an SDP (Session Description Protocol) to the other participant when making an outgoing call. The offer proposes the set of media streams and codecs along with the IP addresses and ports to use. There are three choices for the Media Method: Normal: Use the normal method, which sends an SDP Offer in the initial SIP INVITE request. Delayed: Use the delayed method, which waits for an SDP Offer in a response before sending an SDP Answer. Auto: Allow the system to choose between using the normal or the delayed method.
Preferred Codec List	Use the controls in this section to Opus codec. Note: WebRTC will only work with the Opus codec.
SRTP Cipher Suite List	Use the controls in this section to choose and build a preferred list of SRTP cipher suites to offer or allow in response. Available choices are: AES_CM_128_HMAC_SHA1_32 AES_CM_128_HMAC_SHA1_80 AES_CM_192_HMAC_SHA1_32 AES_CM_192_HMAC_SHA1_80 AES_CM_256_HMAC_SHA1_32 AES_CM_256_HMAC_SHA1_80
Disconnect on Idle RTP	Use this switch to enable or disable the ability to disconnect a call when RTP is not received for an extended period of time. Note: An extended period of time is defined as 5 minutes for normal calls or 12 hours for media that is sent in one direction (not send and receive). The default setting is Enabled.

DTMF Settings

Setting	Description
DTMF Payload	Specify the payload type value to use when the DTMF Method type is RTP Events. Valid range is 96–127. The default value is 101. Valid only when DTMF Method value is set to RTP Events.
DTMF Method	Use the drop-down to select the method to use to transmit dual-tone multifrequency (DTMF) signaling. The default value is RTP Events. There are three choices for the DTMF Method: RTP Events: Enables out-of-band processing of events from the RTP stream (RFC 2833 or 4733). In-band Audio: Enables the processing, detection, and synthesis of events from the audio codec stream. None: Don’t use a DTMF method.

Setting

Description

DTMF Payload

Specify the payload type value to use when the DTMF Method type is RTP Events. Valid range is 96–127. The default value is 101.

Valid only when DTMF Method value is set to RTP Events.

DTMF Method

Use the drop-down to select the method to use to transmit dual-tone multifrequency (DTMF) signaling. The default value is RTP Events.

There are three choices for the DTMF Method:

RTP Events: Enables out-of-band processing of events from the RTP stream (RFC 2833 or 4733).
In-band Audio: Enables the processing, detection, and synthesis of events from the audio codec stream.
None: Don’t use a DTMF method.

Diagnostic

Setting	Description
Media Capture	Use this switch to enable or disable media capture. The default setting is Disabled. The Media Capture setting is designed to be enabled while you are working with Genesys Cloud Technical Support personnel. Enabling it will generate a HPAA Packet File Format (HPAACAP) file that contains live packet streams that can be used for diagnostic and troubleshooting purposes. Therefore, you should only enable the Media Capture setting as directed by Genesys Cloud Technical Support. Warnings: Enabling media capture can degrade performance and affect QoS. Media capture will log all data entered into the system, including data entered via Secure IVR flows. This could include sensitive data that should not be exposed or captured. As such, if your organization is using Secure IVR, you should not enable the Media Capture setting. If you are a PCI compliant Genesys Cloud organization and have the PCI DSS setting enabled, then you will not be able to enable media capture – the Media Capture setting will not be available.
Protocol Capture	Use this switch to enable or disable protocol capture. The default setting is Disabled. The Protocol Capture setting is designed to be enabled while you are working with Genesys Cloud Technical Support personnel. Enabling it will generate a PCAP file that contains protocol specific network information that can be used for diagnostic and troubleshooting purposes. Therefore, you should only enable the Protocol Capture setting as directed by Genesys Cloud Technical Support. Warnings: Enabling protocol capture can degrade performance and affect QoS. Protocol capture will log all data entered into the system, including data entered via Secure IVR flows. This could include sensitive data that should not be exposed or captured. As such, if your organization is using Secure IVR, you should not enable the Protocol Capture setting. If you are a PCI compliant Genesys Cloud organization and have the PCI DSS setting enabled, then you will not be able to enable protocol capture – the Protocol Capture setting will not be available.
Capture Until	Use the calendar and clock controls to specify how long you want to collect data.

Setting

Description

Media Capture

Use this switch to enable or disable media capture.

The default setting is Disabled.

The Media Capture setting is designed to be enabled while you are working with Genesys Cloud Technical Support personnel. Enabling it will generate a HPAA Packet File Format (HPAACAP) file that contains live packet streams that can be used for diagnostic and troubleshooting purposes. Therefore, you should only enable the Media Capture setting as directed by Genesys Cloud Technical Support.

Warnings:

Enabling media capture can degrade performance and affect QoS.
Media capture will log all data entered into the system, including data entered via Secure IVR flows. This could include sensitive data that should not be exposed or captured. As such, if your organization is using Secure IVR, you should not enable the Media Capture setting.
If you are a PCI compliant Genesys Cloud organization and have the PCI DSS setting enabled, then you will not be able to enable media capture – the Media Capture setting will not be available.

Protocol Capture

Use this switch to enable or disable protocol capture.

The default setting is Disabled.

The Protocol Capture setting is designed to be enabled while you are working with Genesys Cloud Technical Support personnel. Enabling it will generate a PCAP file that contains protocol specific network information that can be used for diagnostic and troubleshooting purposes. Therefore, you should only enable the Protocol Capture setting as directed by Genesys Cloud Technical Support.

Warnings:

Enabling protocol capture can degrade performance and affect QoS.
Protocol capture will log all data entered into the system, including data entered via Secure IVR flows. This could include sensitive data that should not be exposed or captured. As such, if your organization is using Secure IVR, you should not enable the Protocol Capture setting.
If you are a PCI compliant Genesys Cloud organization and have the PCI DSS setting enabled, then you will not be able to enable protocol capture – the Protocol Capture setting will not be available.

Capture Until

Use the calendar and clock controls to specify how long you want to collect data.

Custom

The Custom option is designed to allow Genesys Cloud Customer Care personnel to alter a External Trunk configuration for troubleshooting or special circumstances. You should only enter custom property settings as directed by Genesys Cloud Customer Care.

Setting	Description
Property Name	The name to assign to the custom property.
Data Type	The data type for the custom property. The available data types include: Boolean Text Number List
Value	The value to assign the custom property. The data allowed in the Value filed changes depending on the Data Type selected: When you select Boolean, the Value field changes to a drop down containing True and False. When you select Text, the Value field will accept any characters you enter into the filed. When you select Number, the Value field will only accept numeric characters. When you select List, the Value field will only accept data entered as a comma separated list. You can enter numbers and letters enclosed in quotes ( “a”,”b”)

Setting

Description

Property Name

The name to assign to the custom property.

Data Type

The data type for the custom property.

The available data types include:

Boolean
Text
Number
List

Value

The value to assign the custom property.

The data allowed in the Value filed changes depending on the Data Type selected:

When you select Boolean, the Value field changes to a drop down containing True and False.
When you select Text, the Value field will accept any characters you enter into the filed.
When you select Number, the Value field will only accept numeric characters.
When you select List, the Value field will only accept data entered as a comma separated list. You can enter numbers and letters enclosed in quotes ( “a”,”b”)