About WebRTC Media Helper - Genesys Cloud Resource Center

Use Genesys Cloud and WebRTC phones in a Virtual Desktop Infrastructure (VDI) environment with the WebRTC Media Helper.

Administrators

Learn how the WebRTC Media Helper will allow you to use Genesys Cloud in a VDI environment.

Agents

Learn how to launch and use the WebRTC Media Helper in a VDI environment to make and receive calls

Use WebRTC Media Helper in a VDI environment

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Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.