About Genesys Cloud Background Assistant (GCBA)

Genesys Cloud Background Assistant (GCBA) enables screen recording of an agent’s monitors during ACD interactions when the agent uses Genesys Cloud in a web browser.

Overview

GCBA is an installable application that runs in the background of the agent’s desktop.

Deployment

Deploy Genesys Cloud Background Assistant.

Deploy Genesys Cloud Background Assistant

Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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