About development and feedback modules

Assign prepackaged Genesys Beyond training modules or create your own development and feedback modules for agents to bridge knowledge gaps and drive performance improvements.

Create development and feedback modules

Learn how to create, assign, and edit modules.

Work with development and feedback modules

Learn how to view and complete modules.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.