Genesys Beyond modules
Genesys Cloud comes with ten Genesys Beyond courses preloaded. The preloaded modules are:
- CX Hero – Best Practices: Customer Services Representatives
- Introduction to Genesys Cloud for Agents – The Basics
- Introduction to Genesys Cloud for Agents – Working Together
- Introduction to Genesys Cloud for Agents – Interactions
- Introduction to Genesys Cloud for Agents – Analytics
- Introduction to Genesys Cloud for Supervisors – Reporting
- Introduction to Genesys Cloud for Supervisors – Analytics
- Introduction to Genesys Cloud for Supervisors – Managing Agents
- Introduction to Genesys Cloud for Supervisors – Setting Up Genesys Cloud
- Introduction to Genesys Cloud for Supervisors – Advanced Management
The modules are read-only, so you cannot make any edits to the course content.
Beyond modules progress is not tracked.
You can assign modules on the Auto Assign tab.
To see the preloaded Genesys Beyond courses:
- Click Admin.
- Under Performance & Engagement, click Development and Feedback.
The preloaded Genesys Beyond courses will be labeled Genesys Beyond in the Source column.
