About performance and engagement

Provide agents in your organization with the tools and motivation to improve their performance with development and feedback training modules and gamification.

Development and feedback

Assign prepackaged Genesys Beyond training modules or create your own development and feedback modules for agents to bridge knowledge gaps and drive performance improvements.


Gamification 

Gamify individual statistics on the agent activity page with scorecards and leaderboards, combined with the user’s schedule and coaching appointments.


Performance management for agents

View instructions for agents to complete assigned development and feedback modules and track their performance with the gamification scorecard and leaderboard.