Create a development and feedback module

Prerequisites:
  • Master admin role with the following permissions:
    • Learning > Assignment > All permissions
    • Learning > Module > All permissions
    • Learning > Rule > All permissions

    or

    • Performance admin role with the following permissions:
      • Learning > Assignment > Add, Delete, Reset, View
      • Learning > Module > Add, Archive, Delete, Edit, Publish
      • Learning > Rule > Edit, View
     

    When working with Development and Feedback you can create three different modules.

    • Learning – Enables agents to increase their knowledge.
    • Learning with Assessment – Enables agents to evaluate and increase their knowledge.
    • Assessment – Enables agents to evaluate their knowledge through a standalone assessment.

    Note:
    • Once a module is created, you cannot change its module type.

    • When working with Development and Feedback, you can only create, work with, edit and assign a feedback module in divisions for which you have permission. That is, you can only view data from the division(s) that you are a member of. For more information, see Divisions overview and Assign roles, divisions, licenses, and add-ons.

     

    1. Click Admin.
    2. Under Performance & Engagement, click Development and Feedback.
    3. Click New Module and select Learning.
    4. In the Details tab, give the module a name and description. This information appears on the module landing page.
    5. In the Recommended Completion Date field, set a timeframe to complete the module.
    6. Click the Content tab and add content. For more information, see Add content to a development and feedback module.
    7. Click the Auto Assign tab and assign the module. For more information, see Assign a development and feedback module.
    8. Click Save or Save and Publish.

    1. Click Admin.
    2. Under Performance & Engagement, click Development and Feedback.
    3. Click New Module and select Learning with Assessment.
    4. In the Details tab, give the module a name and description. This information appears on the module landing page.
    5. In the Recommended Completion Date field, set a timeframe to complete the module.
    6. Click the Content tab and add content. For more information, see Add content to a development and feedback module.
    7. Click the Questions tab and add questions. For more information, see Add questions to a development and feedback module.
    8. Click the Auto Assign tab and assign the module. For more information, see Assign a development and feedback module.
    9. Click Save or Save and Publish.

    1. Click Admin.
    2. Under Performance & Engagement, click Development and Feedback.
    3. Click New Module and select Assessment.
    4. In the Details tab, give the module a name and description. This information appears on the module landing page.
    5. In the Recommended Completion Date field, set a timeframe to complete the module.
    6. Click the Questions tab and add questions. For more information, see Add questions to a development and feedback module.
    7. Click the Auto Assign tab and assign the module. For more information, see Assign a development and feedback module.
    8. Click Save or Save and Publish.