BYOC Cloud solutions

With Genesys Cloud’s BYOC Cloud solution, you can choose one of two methods to implement either your Carrier connection or your PBX connection.

You can configure BYOC Cloud by means of a cloud-based carrier device or a premises-based carrier device.
You can configure BYOC Cloud by means of a cloud-based PBX device or a premises-based PBX device.

Each one of these options is illustrated in the following diagrams.

A cloud-based carrier device

A premises-based carrier device

A cloud-based PBX device

A premises-based PBX device

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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