BYOC Cloud public SIP IP addresses

When you configure BYOC Cloud, you must inform your carrier of the Genesys Cloud IP addresses. The Genesys Cloud IP addresses are listed in the Regional Public SIP Signaling Resources tables in this article.

Use the IP addresses that correspond to the AWS region in which the Organization is based.

For example, if the Organization is based in the us-east-1 region, then you would inform the carrier to use the Genesys Cloud IP addresses listed in that table. 

As you can see, there are four IP addresses in each region. You must add all four IP addresses to your allowlist in order for calls from Genesys Cloud to your carrier to work properly. Furthermore, you must work with your carrier to load balance all incoming calls using those four IP addresses. Genesys Cloud load balances all outgoing calls among those same four IP addresses. This load balancing scheme allows Genesys Cloud to keep traffic balanced across our entire customer base.

For more information, see About ports and services for your firewall

Note: Call signaling and media are handled by separate services for resiliency and scaling purposes. The media IP addresses provided by the Session Description Protocol will be different than the signaling IP addresses. For more information, see Why does the Session Description Protocol provide media IP addresses which are different from the signaling IP addresses?


DNS SRV – byoc.mypurecloud.com

IP Addresses Load Balancer DNS Names
52.203.12.137 lb01.byoc.us-east-1.mypurecloud.com
54.82.241.192 lb02.byoc.us-east-1.mypurecloud.com
54.82.241.68 lb03.byoc.us-east-1.mypurecloud.com
54.82.188.43 lb04.byoc.us-east-1.mypurecloud.com

DNS SRV – byoc.usw2.pure.cloud

IP Addresses Load Balancer DNS Names
34.211.206.63 lb01.byoc.usw2.pure.cloud
54.244.22.120 lb02.byoc.usw2.pure.cloud
52.32.193.99 lb03.byoc.usw2.pure.cloud
52.33.193.56 lb04.byoc.usw2.pure.cloud

DNS SRV – byoc.mypurecloud.ie

IP Addresses Load Balancer DNS Names
52.212.65.21 lb01.byoc.eu-west-1.mypurecloud.ie
52.212.66.56 lb02.byoc.eu-west-1.mypurecloud.ie
52.212.61.62  lb03.byoc.eu-west-1.mypurecloud.ie
52.212.54.249 lb04.byoc.eu-west-1.mypurecloud.ie

DNS SRV – byoc.mypurecloud.de

IP Addresses Load Balancer DNS Names
18.197.177.95 lb01.byoc.eu-central-1.mypurecloud.de
52.28.196.118 lb02.byoc.eu-central-1.mypurecloud.de
18.197.58.44 lb03.byoc.eu-central-1.mypurecloud.de
18.184.11.49 lb04.byoc.eu-central-1.mypurecloud.de

DNS SRV – byoc.aps1.pure.cloud

IP Addresses Load Balancer DNS Names
15.207.180.196 lb01.byoc.aps1.pure.cloud
65.1.45.119 lb02.byoc.aps1.pure.cloud
3.6.231.246 lb03.byoc.aps1.pure.cloud
35.154.180.222 lb04.byoc.aps1.pure.cloud

DNS SRV – byoc.mypurecloud.com.au

IP Addresses Load Balancer DNS Names
13.54.135.179 lb01.byoc.ap-southeast-2.mypurecloud.com.au
13.55.102.9 lb02.byoc.ap-southeast-2.mypurecloud.com.au
13.55.146.155 lb03.byoc.ap-southeast-2.mypurecloud.com.au
13.55.130.108 lb04.byoc.ap-southeast-2.mypurecloud.com.au

DNS SRV – byoc.mypurecloud.jp

IP Addresses Load Balancer DNS Names
13.112.90.55 lb01.byoc.ap-northeast-1.mypurecloud.jp
54.199.104.0 lb02.byoc.ap-northeast-1.mypurecloud.jp
13.231.7.149 lb03.byoc.ap-northeast-1.mypurecloud.jp
13.115.13.21 lb04.byoc.ap-northeast-1.mypurecloud.jp

DNS SRV – byoc.apne2.pure.cloud

IP Addresses Load Balancer DNS Names
52.79.48.237 lb01.byoc.apne2.pure.cloud
52.79.67.164 lb02.byoc.apne2.pure.cloud
52.78.39.100 lb03.byoc.apne2.pure.cloud
15.165.109.145 lb04.byoc.apne2.pure.cloud

DNS SRV byoc.euw2.pure.cloud

IP Addresses Load Balancer DNS Names
3.11.204.103 lb01.byoc.euw2.pure.cloud
3.11.208.50 lb02.byoc.euw2.pure.cloud
3.11.83.136 lb03.byoc.euw2.pure.cloud
3.11.48.81 lb04.byoc.euw2.pure.cloud

DNS SRV – byoc.cac1.pure.cloud

IP Addresses Load Balancer DNS Names
99.79.151.210 lb01.byoc.cac1.pure.cloud
35.182.29.150 lb02.byoc.cac1.pure.cloud
52.60.140.216 lb03.byoc.cac1.pure.cloud
35.182.138.230  lb04.byoc.cac1.pure.cloud