About workforce management for agents

Access your schedule from the agent dashboard or the agent activity view and view schedules by week, month, or year. View details about out of adherence notifications.

• View the agent schedule
• Agent activity view
• My Schedule view
• View out of adherence notifications
• About reports, views, and dashboards
• Add your workforce management schedule to an external calendar
• Mobile apps for workforce management schedules
• FAQs: Android mobile app for workforce management schedules
• FAQs: iOS mobile app for workforce management schedules

Submit and manage time-off requests and view approved and pending requests. Also view time-off notifications in your inbox.

• Agent time-off requests
• View time-off notifications in the inbox

Agents can access their schedules from the agent dashboard, create and view time-off requests, and see if they are out of adherence to the schedule.

• View the agent schedule
• Agent time-off requests
• View time-off notifications in the inbox
• View out of adherence notifications

Create, post, accept, and manage shift trades. View shift trade status in your inbox.

• Navigate the Shift Trades panel
• Request to trade a shift with anyone
• Request to trade a shift with a specific person
• Drop a shift
• Browse and select shifts to trade
• View shift notifications in the inbox
• Accept a shift trade request
• Pick up an extra shift 

Request, change shift trades requests with alternative shift trades. 

• Alternative shifts for agents overview 
• Browse and select an alternative shift to trade
• Create a trade with an alternative shift
• Add an extra alternative shift
• Drop a shift to the system

Use adherence explanation to submit adherence explanation requests.

• Manage adherence explanations requests

The mobile application for workforce management that allows you to manage your work schedule from your personal device.

• About Genesys Tempo for mobile schedule management