You can access your schedule from the agent dashboard. Here, you can view scheduling, out-of-adherence notifications, and submit and manage time-off requests.

Access your schedule

Access your schedule from the agent dashboard or the agent activity view and view schedules by week, month, or year. View details about out of adherence notifications.

Manage time off

Submit and manage time-off requests and view approved and pending requests. Also view time-off notifications in your inbox.

View an agent’s schedule

Agents can access their schedules from the agent dashboard, create and view time-off requests, and see if they are out of adherence to the schedule.

Work with shift trades

Create, post, accept, and manage shift trades. View shift trade status in your inbox.

Adherence Explanation

Use adherence explanation to submit adherence explanation requests.

Genesys Tempo for mobile schedule management

The mobile application for workforce management that allows you to manage your work schedule from your personal device.