About sites
A site is the home of a set of phones. The site defines the call classification rules and outbound routing rules as well as the telephony properties for dialing.
Site information
Learn more about sites.
Create a site
Creating a site is different for each of Genesys Cloud’s telephony connection options
Global Media Fabric configuration
When you create a site and are using WebRTC and Global Media Fabric you can choose media regions and specify a Relay/TURN Behavior.
Number plans
Genesys Cloud automatically provides default number plans; however, you can create a custom number plan.
Outbound routes
Genesys Cloud automatically creates default outbound routes. You can also create new outbound routes or modify existing ones.
Simulate calls
Genesys Cloud provides a tool for telephony admins to test that a site is correctly configured to dial numbers and SIP addresses.
