Access your voicemail

Prerequisites

The following permissions:

To receive voicemails: Voicemail > Voicemail > Receive
To add a voicemail greeting: Greetings > Greeting > Add
To delete a voicemail greeting: Greetings > Greeting > Delete
To edit a voicemail greeting: Greetings > Greeting > Edit
To view External Contact names in inbox: ExternalContacts > Contact > View

Note: To use your selected phone to access your voicemail, use the Genesys Cloud dialpad or your phone’s touchpad to dial *86. If one is available, you can also press your phone’s voicemail button. For more information, see About the telephone user interface.

Click Inbox .
Click Voicemails . When applicable, Genesys Cloud displays the following information for voicemails:
- Phone number
- Genesys Cloud user name
- External contact

Note: By default, your Genesys Cloud voicemail uses automated messages. For more information about how to customize your voicemail experience, see About voicemail.