Prerequisites

The following permissions:

  • Voicemail > Voicemail > Receive (to receive voicemails)
  • Greetings > Greeting > Add (to add a voicemail greeting)
  • Greetings > Greeting > Delete (to delete a voicemail greeting)
  • Greetings > Greeting > Edit (to edit a voicemail greeting)

To record your name for voicemail, follow these steps:

  1. Press 86 or press the Messages or Voicemail button on your selected phone to go to your voicemail inbox.
    Note: To reach your voicemail from a selected remote phone in Genesys Cloud from the Dialpad, press 86.
  2. If you are not logged on to Genesys Cloud, enter your extension and voicemail PIN.
  3. Say “Options” or press 3.

    Note: If you have new voicemail messages, Genesys Cloud automatically prompts you to review them. To go to Options when you have new voicemail messages, press 3 when the attendant starts to review the first new message.

  4. Say “Greetings” or press 2.
  5. Say “Record name” or press 5.
  6. When prompted, say the name that you want to record.
  7. Press Pound # when you have finished recording your name.

    Note: The maximum recording length for voicemail greetings and name prompts is 60 seconds.

  8. To complete your voicemail greeting recording, choose one of the following options:
    • To save your recording, say “Save prompt” or press 1.
    • To listen to your recording, say “Review” or press 2.
    • To record again, say “Rerecord” or press 3.
    • To leave the menu without saving your recording, say “Cancel” or press 4.