Open and play a voicemail
The following permissions:
- Voicemail > Voicemail > Receive
- Conversation > Call > Add
Open voicemail from an email notification
Genesys Cloud sends you an email notification when you receive a voicemail. You can listen to the voicemail by opening the .wav file that is attached to the email notification.
- Genesys Cloud users in HIPAA-compliant organizations, you continue to receive in-app notifications for new voicemails. To listen voicemails, access your inbox.
- Email notifications are in English, even if you select a language other than English.
Open voicemail from your inbox
- Access your voicemail box.
- Click the voicemail you want to play.
Note: The Group indicates that messages are group messages.
- Click Play .
The voicemail plays on your default speakers.
Note: To download a message, click Download