Open and play a voicemail

Prerequisites

The following permissions:

  • VoicemailVoicemail > Receive
  • Conversation > Call > Add

Open voicemail from an email notification

Genesys Cloud sends you an email notification when you receive a voicemail. You can listen to the voicemail by opening the .wav file that is attached to the email notification.

Notes:
  • Genesys Cloud users in HIPAA-compliant organizationsyou continue to receive in-app notifications for new voicemails. To listen voicemails, access your inbox. 
  • Email notifications are in English, even if you select a language other than English.

Open voicemail from your inbox

  1. Access your voicemail box.
  2. Click the voicemail you want to play. 
    Note: The Group indicates that messages are group messages.
  3. Click Play .
    The voicemail plays on your default speakers. 
Note: To download a message, click Download