Change voicemail PIN

  • Voicemail > Voicemail > Receive permission (included in the Communicate – User role)

Use your voicemail PIN to access your voicemail from your phone when you are not logged in to Genesys Cloud. Change your voicemail pin from your preferences settings.

To access user settings, click your profile picture on the sidebar, and then click Preferences.

To change your voicemail PIN:

  1. From Preferences, click the Voicemail PIN tab.Change voicemail PIN
  2. Enter your new PIN in the fields and click Change PIN.