voicemail

July 24, 2019

Contact center

  • Network connectivity alerts in interactions
  • Language agnostic voicemail transfer in Architect
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April 4, 2018

Integrations

  • ACD voicemail enhancement in Genesys Cloud for Salesforce
  • ACD voicemail enhancement in Genesys Cloud for Zendesk
  • ACD voicemail enhancement in Genesys Cloud for Chrome
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September 6, 2017

Contact center

  • ACD voicemail routing
  • Co-browse for voice interactions
  • Queues Activity views enhancements
  • Callback filter in contact center dashboards and views
  • Contact Property call rule condition enhancement
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July 5, 2017

Communicate

  • Forward a voicemail
  • Local site routing for Edge groups

Contact center

  • Disable answering machine detection in call analysis responses
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June 21, 2017

Communicate

  • Voicemail messages for group ring

Contact center

  • Configurable transfer timeout in Architect
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April 5, 2017

Platform

  • AWS Direct Connect support

Collaborate

  • Voicemail access directly from email notifications
  • Out of Office status date range

Communicate

  • Edge and Media Tier release notes

Contact center

  • Intraday monitoring view

Integrations

  • Email interactions support for Genesys Cloud for Salesforce
  • Email interactions support for Genesys Cloud for Zendesk
  • Email interactions support for Genesys Cloud for Chrome
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