voicemail

May 4, 2022

Contact center

Workforce management agent schedule enhancements
Expanded inbound MMS support for SMS messages
Outbound MMS support for SMS messages
DNC.com integration for Do Not Contact lists enhancements
Performance report for queues with predictive routing
Ability to remove PII from voicemail and fax notifications

Integrations

Amazon EventBridge topics for conversation and flow metrics

Platform

API usage report
CX as Code support for Architect flows
Genesys Cloud fair use policy documentation improvement

Deprecations

Deprecation of workforce management time-off requests for non-consecutive days

July 24, 2019

Contact center

Network connectivity alerts in interactions
Language agnostic voicemail transfer in Architect

April 4, 2018

Integrations

ACD voicemail enhancement in Genesys Cloud for Salesforce
ACD voicemail enhancement in Genesys Cloud for Zendesk
ACD voicemail enhancement in Genesys Cloud for Chrome

September 6, 2017

Contact center

ACD voicemail routing
Co-browse for voice interactions
Queues Activity views enhancements
Callback filter in contact center dashboards and views
Contact Property call rule condition enhancement

July 5, 2017

Communicate

Forward a voicemail
Local site routing for Edge groups

Contact center

Disable answering machine detection in call analysis responses

June 21, 2017

Communicate

Voicemail messages for group ring

Contact center

Configurable transfer timeout in Architect

April 5, 2017

Platform

AWS Direct Connect support

Collaborate

Voicemail access directly from email notifications
Out of Office status date range

Communicate

Edge and Media Tier release notes

Contact center

Intraday monitoring view

Integrations

Email interactions support for Genesys Cloud for Salesforce
Email interactions support for Genesys Cloud for Zendesk
Email interactions support for Genesys Cloud for Chrome