Genesys Cloud - voice tag

List of the Genesys Cloud release notes that include the voice release notes tag.

Contact center

ACD voicemail routing
Co-browse for voice interactions
Queues Activity views enhancements
Callback filter in contact center dashboards and views
Contact Property call rule condition enhancement

Integrations

Secure pause in Genesys Cloud for Salesforce and Genesys Cloud for Zendesk

Platform

Developer Forum
Developer Center code samples and tutorials for API calls
SDKs for JavaScript, Python, Ruby, and C#

Communicate

Bulk import for phone configurations

Contact center

Permissions for Dashboard, Queues, and Agents views
Support for HTML formatting in responses and ACD emails
Secure pause button
Dutch and European Spanish language support in Architect
Third-party call list cleansing service
No-answer timeout campaign setting
Real-time schedule adherence
Maximum number of agents per management unit

Contact center

Consult transfers to queues
Create a queue from an existing queue

Communicate

Toll-free number porting into Genesys Cloud Voice

Contact center

Callback routing
ACD-routed preview calls
User Status Detail report
Japanese language support

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Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.