Genesys Cloud - presence and status tag

List of the Genesys Cloud release notes that include the presence and status release notes tag.
May 17, 2023

Communicate

  • Additional ringtone options for Communicate for iOS and Android

Contact Center

  • Agent email editor enhancements
  • Email signatures appended to agent email
  • Set SMS Phone Number pre-contact digital rule action
  • Perform multiple actions on an email
  • Add and remove flexibility for email history in agent emails
  • Introducing Queue Wrap-up Summary Report
  • Introducing static download links for export
  • Integrations

    • 8×8 integration

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    March 8, 2023

    Collaborate

    • Set time to return to previous status after users disconnect and reconnect

    Communicate

    • US and Canada numbers available for Genesys Cloud Voice EMEA Regions

    Contact center

    • Introducing Genesys Cloud Background Assistant for screen recording with the web app
    • Introducing regional storage for call recordings
    • SSML support in Genesys Dialog Engine Bot Flows
    • New Search endpoint
    • New variables and improvements for scripts
    • Improved do not contact (DNC) list functionality to support custom values
    • Communicate call classification update

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    September 28, 2022

    Contact center

    • Cards for bot conversations
    • Carousels for bot conversations
    • Manually assign waiting interactions
    • Routing metrics added to Queue Agent Detail and Agents Queues Detail views
    • Interactions views fax column and filter
    • Microsoft Azure Cognitive Services text-to-speech (TTS) integration

    Platform

    • Improved user activity indicators
    • Genesys Cloud subscription name updates

    Deprecations

    • API default profile change for gamification metrics postponement

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    June 3, 2020

    Contact center

    • Customize external contacts and organizations
    • Status timer for agents
    • Upload and preview images with content offers in Predictive Engagement
    • Get Journey Outcome action and Get Journey Segment by ID action in Architect

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    October 23, 2019

    Contact center

    • Call flow schedule decision actions in Architect
    • API usage view
    • Change agent status in agent views

    Platform

    • US West region deployment

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    April 5, 2017

    Platform

    • AWS Direct Connect support

    Collaborate

    • Voicemail access directly from email notifications
    • Out of Office status date range

    Communicate

    • Edge and Media Tier release notes

    Contact center

    • Intraday monitoring view

    Integrations

    • Email interactions support for Genesys Cloud for Salesforce
    • Email interactions support for Genesys Cloud for Zendesk
    • Email interactions support for Genesys Cloud for Chrome

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    July 27, 2016

    Contact center

    • Secondary level of user statuses
    • Option to force wrap-up on disconnected conversations
    • Chat and email metrics in Queue Wrapup Summary and Agent Metrics reports

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    June 1, 2016

    Collaborate

    • New user statuses
    • Increased chat room participant limits

    Contact center

    • Configurable alerts for interaction statistics

    Integrations

    • Genesys Cloud for Salesforce Console API logout event

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    January 22, 2016

    Collaborate

    • New Activity indicators
    • Improved “Out of Office” functionality

    Integrations

    • Initial release of Genesys Cloud for Zendesk

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