Genesys Cloud - mobile apps tag

List of the Genesys Cloud release notes that include the mobile apps release notes tag.
May 17, 2023

Communicate

  • Additional ringtone options for Communicate for iOS and Android

Contact Center

  • Agent email editor enhancements
  • Email signatures appended to agent email
  • Set SMS Phone Number pre-contact digital rule action
  • Perform multiple actions on an email
  • Add and remove flexibility for email history in agent emails
  • Introducing Queue Wrap-up Summary Report
  • Introducing static download links for export
  • Integrations

    • 8×8 integration

    View details

    May 3, 2023

    Communicate

    • Support for MDM browser authentication for Communicate for iOS

    Contact Center

    • Additional voice transcription accuracy for Arabic
    • Microsoft Edge Chromium, Firefox and browser extension support for screen recording with Genesys Cloud Background Assistant
    • Automatically reschedule time zone skipped contacts

    Platform

    • Identify unused roles and permissions in the Admin UI
    • Display number of interactions routed via non-predictive routing method due to timeout

    Deprecations and announcements

    • BYOC Premises—Customer VM Solution deprecation

    View details

    March 1, 2023

    Contact center

    • Introducing homescreen configuration for Messenger
    • Knowledge articles in Messenger
    • Agent Log-in Log-out report
    • Status duration data for agents
    • Analytics workspace improvements
    • Delayed reaction triggers for process automation

    Platform

    • Hong Kong, Jakarta, and Paris satellite region deployment

    Deprecations and announcements

    • Mandatory US and Canada SMS/MMS registration
    • Deprecation of select filters in Analytics API in Predictive Engagement postponement
    • End of Analytics Conversation Detail Endpoint API query interval change allowlist
    • CIDR IP address range for cloud media services expansion

    View details

    December 7, 2022

    Communicate

    • Ringtone options for web and desktop apps

    Contact center

    • Predictive routing queue impact report
    • Limited details for interactions older than 1.5 years available in all regions
    • Auto search for callbacks and outbound campaign calls in the Profile panel
    • Offset parameter added in recording bulk job API
    • Do Not Contact list endpoints for record removal
    • Genesys Messenger support for Hebrew
    • Tempo icon in Genesys Cloud
    • Workforce management time-off plan accessibility improvements
    • Knowledge workbench V2 accessibility improvements

    Deprecations and announcements

    • Microsoft Edge Legacy browser support deprecation

    View details

    November 16, 2022

    Communicate

    • Opt out of voicemail and replace system audio for the default Architect voicemail flow

    Contact center

    • Genesys Agent Assist in agent workspaces
    • Delayed arrival notifications to supervisors in Genesys Tempo™
    • Coaching appointment configuration improvement
    • Improved voice transcription accuracy for Spanish
    • Limited details for interactions older than 1.5 years available in select regions

    Platform

    • IP addresses for data actions integrations automatically allowed

    View details

    November 9, 2022

    Contact center

    • 988 Suicide Hotline number plan available for all organizations
    • Analyze feedback from the knowledge optimizer
    • Google Cloud Dialogflow CX Resell integration in Architect secure flows
    • Genesys Tempo™ employee access settings

    View details

    November 3, 2021

    Contact center

    • Monitor ongoing value of predictive routing
    • Sentiment analysis columns in Performance views
    • Additional development and feedback modules for agents

    Deprecations

    • Collaborate call functionality on mobile devices deprecation

    View details

    October 27, 2021

    Communicate

    • BYOC Cloud TLS X.509 certificate renewal

    Contact center

    • Acoustic analysis information for voice interactions in the Details tab
    • Ability to provide feedback to sentiment analysis
    • Audience size estimator for action maps in Predictive Engagement

    Deprecations

    • Max Calls replacement for BYOC Cloud trunks
    • Collaborate call functionality on mobile devices deprecation postponement

    View details

    October 13, 2021

    Contact center

    • Inbound and outbound file attachment support for third-party messaging and open messaging
    • Automatic time zone mapping enhancement for outbound campaigns
    • Audit events in Learning and Coaching APIs

    Deprecations

    • Collaborate call functionality on mobile devices deprecation postponement

    View details

    August 11, 2021

    Communicate

    • Call history enhancements to mobile devices

    Contact center

    • Introducing web messaging
    • Introducing Genesys Bot Connector
    • Expiration date for DNC lists
    • Improved accessibility for ACD voice interactions

    Platform

    • Developer Blueprints for custom integrations

    Deprecations

    • Quality Management Audit API change
    • Journey Reporting Service decommission

    View details

    July 14, 2021

    Collaborate

    • Video chat enhancements

    Contact center

    • Introducing open messaging
    • Gamification leaderboard scope and reporting intervals customization
    • Enhanced agent workforce management schedule views in Genesys Tempo mobile application

    Integrations

    • Introducing the Zoom Meetings integration
    • Salesforce Omni-Channel chat routing in Genesys Cloud

    Deprecations

    • Collaborate call functionality on mobile devices deprecation
    • Journey JavaScript SDK specific mappable customer traits deprecation postponement

    View details

    May 5, 2021

    Communicate

    • Search for external contacts and organizations on mobile devices

    Contact center

    • Topic manager and topic spotting support for queues and flows
    • Configurable messaging threading timeline
    • Export Architect flows in YAML format
    • External contacts bulk APIs for notes and relationships
    • Journey aggregate query API for non-offered action states

    Deprecations

    • CIDR IP address range for cloud media services change completed

    View details

    February 17, 2021

    Communicate

    • Make and receive WebRTC calls on Android devices

    Contact center

    • Search interactions for SIP signaling information for selected regions
    • Agent evaluation comment indicator
    • Call recording playback and transcription synchronization
    • Voice transcription support for BYOC Premises
    • Frequency capping on Predictive Engagement web action offers

    Integrations

    • AWS Lambda data actions integration enhancement

    Deprecations

    • Predictive Engagement webhooks deprecation
    • Journey history data retention period change

    View details

    February 10, 2021

    Communicate

    • BYOC Cloud custom SIP headers for improved carrier interoperability
    • Extended maintenance window for cloud-based Edge updates

    Contact center

    • Introducing programs, topics, and phrases for speech and text analytics
    • US English, UK English, Australian English, and US and Latin America Spanish programs, topics, and phrases support
    • Coaching appointment scheduling with workforce management
    • Receive agent workforce management schedule and time off request notifications on iOS and Android devices

    Integrations

    • Introducing the Zoom Phone integration

    Deprecations

    • Replace call with voice in Sentiment Aggregates API change

    View details

    January 27, 2021

    Communicate

    • Make and receive WebRTC calls on iPhones

    Contact center

    • Scheduled Callbacks view usability enhancements
    • Export view data advanced options
    • Analytics Aggregates API for sentiment analysis on digital interactions

    Platform

    • Restore deleted OAuth clients
    • Set Collaborate chat message retention

    View details

    September 30, 2020

    Communicate

    • Geo-Lookup TURN for WebRTC implementations

    Contact center

    • Download individual non-voice interaction recordings
    • View agent workforce management schedules on iOS devices
    • Sync workforce management schedules to external calendars with QR codes
    • Pass data between Genesys Cloud and Google Dialogflow
    • Long code support for outbound SMS campaigns
    • Save and dial non-E.164 numbers for external contacts

    Platform

    • Desktop applications have a new name

    Deprecations

    • Genesys Cloud Ruby SDK deprecation

    View details

    July 29, 2020

    Communicate

    • Port DID number management enhancement for Genesys Cloud Voice

    Contact center

    • View agent workforce management schedules on Android devices
    • Google Dialogflow integration in Architect chat and messaging flows
    • Digital flow support for Flow Performance views
    • New filters for Flow Performance views
    • Performance Dashboards enhancement

    Deprecations

    • TLS 1.1 protocol deprecation removal

    View details

    February 19, 2020

    Contact center

    • Short code support for SMS messages

    Platform

    • New monitoring metric in Analytics API

    Deprecations

    • ACD routing permissions change
    • WFM forecasting After Call Work and Average Talk Time deprecation
    • TLS 1.0 protocol for data actions deprecation
    • iOS Supervisor chat deprecation removal

    View details

    September 11, 2019

    Contact center

    • SMS number purchase update

    Platform

    • iOS SDK

    View details

    December 5, 2018

    Collaborate

    • Mobile badge notifications

    Communicate

    • Improved WebRTC connection times with Trickle ICE

    Contact center

    • New transfer metrics in the Analytics API
    • Historical adherence in the schedule editor

    View details