content management

September 1, 2021

Collaborate

Content management file sharing URL change

Communicate

SRV record support for TLS for BYOC Cloud trunks

Contact center

Assign Google Dialogflow bot events for canceled interactions
France French, Canadian French, Italian, German, and Brazilian Portuguese programs, topics, and phrases support
Email reply enhancement

Platform

Cape Town Africa satellite region deployment
Assign schedules, schedule groups, and call routing objects within divisions
Standardized client SDK logging and configuration

Deprecations

API endpoint change for supported topic spotting dialects

September 21, 2016

Collaborate

Additional search features in Documents
Group sharing of documents
Workspace descriptions in Documents

Communicate

FENT remote deployment model

Contact center

Custom date range for reports

August 17, 2016

Platform

Genesys Cloud Partner Directory

Communicate

Faxing from Documents

Contact center

New Queues Activity views

June 29, 2016

Collaborate

Improvements to Documents dashboard

Communicate

Support for Polycom VVX 101 and 201 phones

Contact center

Utilization option for non-ACD calls
Change to the way that Genesys Cloud ACD assigns agents to interactions

March 30, 2016

Collaborate

Delete files from chat
Add custom and structured attributes to documents

Contact center

Transfer to voicemail added to Architect
Load-based schedule generation
Short-term forecasting
Campaign rules for outbound dialing

Integrations

Genesys Cloud for Salesforce enhancements
Genesys Cloud for Zendesk enhancements

October 16, 2015

Communicate

Inbound OneNumber Fax

Collaborate

Ability to share documents with external parties via a simple link
Ability to configure security profiles for document access

Integrations

Web Services Data Dip Connector is now available in the Asia Pacific region and European Union
Salesforce Data Dip Connector is now available in the Asia Pacific region and European Union
Updates to the Zendesk Screen Pop Connector