content management


September 1, 2021

Collaborate

  • Content management file sharing URL change

Communicate

  • SRV record support for TLS for BYOC Cloud trunks

Contact center

  • Assign Google Dialogflow bot events for canceled interactions
  • France French, Canadian French, Italian, German, and Brazilian Portuguese programs, topics, and phrases support
  • Email reply enhancement

Platform

  • Cape Town Africa satellite region deployment
  • Assign schedules, schedule groups, and call routing objects within divisions
  • Standardized client SDK logging and configuration

Deprecations

  • API endpoint change for supported topic spotting dialects
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September 21, 2016

Collaborate

  • Additional search features in Documents
  • Group sharing of documents
  • Workspace descriptions in Documents

Communicate

  • FENT remote deployment model

Contact center

  • Custom date range for reports
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August 17, 2016

Platform

  • Genesys Cloud Partner Directory

Communicate

  • Faxing from Documents

Contact center

  • New Queues Activity views
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June 29, 2016

Collaborate

  • Improvements to Documents dashboard

Communicate

  • Support for Polycom VVX 101 and 201 phones

Contact center

  • Utilization option for non-ACD calls
  • Change to the way that Genesys Cloud ACD assigns agents to interactions
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March 30, 2016

Collaborate

  • Delete files from chat
  • Add custom and structured attributes to documents

Contact center

  • Transfer to voicemail added to Architect
  • Load-based schedule generation
  • Short-term forecasting
  • Campaign rules for outbound dialing

Integrations

  • Genesys Cloud for Salesforce enhancements
  • Genesys Cloud for Zendesk enhancements
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October 16, 2015

Communicate

  • Inbound OneNumber Fax

Collaborate

  • Ability to share documents with external parties via a simple link
  • Ability to configure security profiles for document access

Integrations

  • Web Services Data Dip Connector is now available in the Asia Pacific region and European Union
  • Salesforce Data Dip Connector is now available in the Asia Pacific region and European Union
  • Updates to the Zendesk Screen Pop Connector
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