How many External Contacts can I have? Is there a limit?

The default limit for External Contacts is 10 million, however, the features will continue to function even if your organization exceeds this limit. If you need a limit increase, contact Genesys Cloud product support.

You can have up to 10 million managed entities in your Genesys Cloud organization. You can have any combination of entities as long as the total number of entities is equal to or less than 10 million. The following are examples of some valid combinations:

  • 2.5 million external contacts + 2.5 million external organizations + 2.5 million notes + 2.5 million relationships
  • 5 million external contacts + 5 million external organizations + 0 notes + 0 relationships

If you need more managed entities, contact Genesys Cloud Support.