• Externalcontacts > Contact > Delete permission

Note for Salesforce users: When you delete an organization, contact, relationship, or note from SalesForce, it may take up to 4 hours for it to be deleted from Genesys Cloud.

  1. Click Directory > External Contacts.
    1. If necessary, search for the contact.
    2. Click the contact.
    3. Click Edit Contact.
    4. Click Delete.
    5. Click OK to confirm.