Delete a contact
- Externalcontacts > Contact > Delete permission(included in the Employee role)
Note for Salesforce users: When you delete an organization, contact, relationship, or note from SalesForce, it may take up to 4 hours for it to be deleted from Genesys Cloud.
- Click Directory > External Contacts.
- If necessary, search for the contact.
- Click the contact.
- Click Edit Contact.
- Click Delete.
- Click OK to confirm.