Genesys Cloud’s Documents feature enables you to store, organize, and share all types of files securely with your fellow Genesys Cloud users.

Learn about documents

Each Documents file repository can include text-based documents, images, faxes, videos, voicemails, call recordings, emails, photos, and more.

Build a robust content repository

Collaborate with colleagues

Easily and securely share content with team members. 

Search documents

Documents provide powerful search options, including tags, keywords, and filtered search. No more manually viewing a gigantic list of files, or opening individual files to search them all for a specific piece of information. 

Understand data security

You can securely access content over cell and wireless networks, whenever and wherever you want. Documents provides encryption and enterprise-grade security with a full searchable audit trail. Our security helps you meet complex digital content security and compliance requirements and reduce risk.