1. In Documents, search for a file or open a workspace.
  2. Click the title of a file.

If the file is in a supported format, Genesys Cloud’s file viewer displays the file contents. Otherwise, Genesys Cloud saves your file to the Downloads folder on your computer or device.

  • If you are using the browser app, use your browser’s controls to complete the download process. 
  • For more information about using the desktop app to download files, see Download files in the desktop app.
Note: If your file is an ad hoc recording, the audio player appears when you preview the file. This allows you to listen to the recording before you download it

For more information about storing and viewing files, see Supported file types.