Preview the contents of a file
If the file is in a supported format, Genesys Cloud’s file viewer displays the file contents. Otherwise, Genesys Cloud saves your file to the Downloads folder on your computer or device.
- If you are using the browser app, use your browser’s controls to complete the download process.
- For more information about using the desktop app to download files, see Download files in the desktop app.
For more information about storing and viewing files, see Supported file types.