Prerequisites
  • Content Management User permission assigned to any role

  1. Find a file in Documents. 
    Note: Genesys Cloud supports faxing the following file types: .tiff, .pdf, .doc, .docx, and .odt. 
  2. For the file you want to fax, select Share . 
  3. From the Share drop-down menu, select Fax. Documents inserts the file into a fax in the Calls panel.
  4. Enter the fax number.
  5. Choose whether to include a cover page with your fax. If you include a cover page, you can make a note to include on the cover page. The cover page includes the date and time, the recipient's number, your number, and any notes you made. 
  6. To send the fax, select the Fax button. fax button icon
    The status of your fax appears in the Active Calls column.The Calls panel with fax status emphasizedGenesys Cloud also sends you an email with the status of your fax.
  7. View sent faxes in your personal workspace.
    Note: Only successfully transmitted faxes appear in your workspace.