Save a local copy of a file - Genesys Cloud Resource Center

Prerequisites

Content Management User permission assigned to any role

Click Documents.
Search for a file or open a workspace.
Hover over the file.
Under Actions, click Download.

If you are using the browser app, use your browser’s controls to complete the download process.

Note: If you download an ad hoc recording, it is saved as a .WAV file.

For more information about using the desktop app to download files, see Download files in the desktop app.

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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