Sort search results - Genesys Cloud Resource Center

After you search for a file or open a workspace, you can use the sort buttons to organize the files on the Search Documents page.

SortBy

Examples

This image shows how to sort the files so that the file names appear in alphabetical order:

This image shows how to sort the files so that the most recently created files appear at the top of the list:

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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