Share a file

Prerequisites
  • Content Management User permission assigned to any role

You can share a file from your My Workspace and from any group workspace you have full access to. If you do not want to share a file anymore, you can unshare it at any time. For more information, see Sharing files.

Tip: You can also share a file while you’re chatting. For information, see Send a chat message.

  1. Click Documents. 
  2. From the Menu bar, click your profile picture.
  3. Click My Files.
  4. Search for a file or open a workspace.
  5. Hover over the file.
  6. Under Actions, click Share . 
  7. Click Share with Others .
  8. Click Shared with. Then, type or select the names of the users and groups with whom you want to share the file.

  1. Click Documents. 
  2. From the Menu bar, click your profile picture.
  3. Click My Files.
  4. Search for a file or open a workspace.
  5. Hover over the file.
  6. Under Actions, click Share . 
  1. Click Share with Others .
  2. Click  and select Public.
    Note: Any Genesys Cloud users who have access to the file, such as members of a group workspace, continues to have access to the file.
  3. copy the text in the Shareable Link box.
  4. Paste the shareable link from your Clipboard into an email or chat message and send it to the people you want to share the file with.

You can unshare any file in your My Workspace. When you unshare a file, anyone with whom you shared the file loses access to it immediately.

  1. Click Documents. 
  2. From the Menu bar, click your profile picture.
  3. Click My Files.
  4. Search for a file or open a workspace.
  5. Hover over the file.
  6. Under Actions, click Share . 
  7. Click and select Only Me.
    Note: The Only Me option is available only for files stored in your personal workspace.