This article describes all releases of the CX Cloud from Genesys and Salesforce integration. For more information, see About CX Cloud from Genesys and Salesforce.

December 13, 2023

  • CX Cloud from Genesys and Salesforce
    This initial release of CX Cloud from Genesys and Salesforce integration. The integration includes access to:
    • CX Cloud, Voice for Salesforce Service Cloud
    • CX Cloud, Digital and AI for Salesforce Service Cloud
    • CX Cloud, WEM for Salesforce Service Cloud